File a Claim
And so it begins: Filing a claim
Vermin violated your vintage vinyl? Water washed out your wicker wing chairs? Xercor’s simple claim-filing process can help you put your stress in storage, too. Plus, there’s no paperwork marathon here, just a short sprint to a resolution.
1. Notify the Facility
To file a claim through your storage unit insurance policy, first let a facility staff member know a loss has occurred at your unit.
2. Contact the Police
A police report must be obtained if the loss from your storage unit is due to burglary.
3. Take Photographs
Make sure your photos show the full extent of the damage to your belongings clearly and in color. Include shots of your entire unit and unit number as well as close-ups.
4. Protect Your Property From Further Damage
Ensure the property within your storage unit is protected from further damage, if applicable. Hold onto all your belongings, including any damaged property, until a claims adjuster informs you that they may be discarded.
5. Provide Proof of Loss
You must provide proof of loss with all pertinent records to complete your storage unit insurance policy claim. If requested, you must also submit a sworn statement of loss.
Submit Your Claim Information
To submit your claim, we need a little information about you and your circumstances. Please follow the prompts in the form below to complete the process. If you’d prefer, you can also provide your information over the phone at 1-844-769-2904.